Shipping & Returns

Shipping

Available shipping methods, charges and estimated delivery times are shown during checkout based on the destination and products in your order.

Once an order ships, tracking information will be sent to the email address provided during checkout. Large or multi-roll orders may arrive in more than one package.

Delivery estimates are provided for reference and may be affected by carrier delays, weather, holidays, remote destinations or other circumstances outside our control.

Address Changes and Cancellations

Please review your shipping information carefully before placing an order. If you need to change or cancel an order, contact trenkwiret@gemail.com as soon as possible. We cannot guarantee changes once processing or shipping has begun.

Returns

Please contact us before sending any product back. Returned products should be unused, uncut, uninstalled and in their original condition and packaging.

Products that have been cut, installed, altered, used or damaged after delivery may not be eligible for return unless the issue resulted from a product defect or an incorrect shipment.

Return shipping costs may be the customer’s responsibility when the return is due to a change of mind, an incorrect size selection or another reason unrelated to a trenk error.

Damaged, Defective or Incorrect Items

Inspect your order after delivery. If an item arrives damaged, defective or different from what you ordered, contact support@trenkwire.com promptly with:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the packaging and shipping label

Refunds

Approved refunds are issued to the original payment method after the returned product has been received and inspected. The time required for the refund to appear may depend on your bank or payment provider.

Please do not return products without contacting us first.